Name: Friday 4 April - Friday Evening Flat Racing
Start: 2025-04-04T15:30:00.000000+01:00
End: 2025-04-04
Location: Southwell Racecourse

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Seat Unique provides official hospitality for major horse racing fixtures including the St Leger, Grand National, Royal Ascot and Cheltenham Festival. We are working with world famous racecourses such as Doncaster Racecourse, Newcastle Racecourse, Chester Racecourse and York Racecourse to open up fan access to horse racing hospitality to all. To enjoy VIP treatment and watch the action from incredible trackside views, check out our available horse racing hospitality packages.

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Horse Racing

Seat Unique provides official cricket hospitality for major tournament fixtures including the Cricket World Cup, T20 World Cup, The Ashes Series, ODI’s, Champions League Twenty20, World Test Championship and County Championship. We are working with world prestigious clubs like Hampshire Cricket to open up fan access to VIP Matchday Experiences at iconic cricket grounds such as Utilita Bowl, Kia Oval and Old Trafford Cricket Ground. To enjoy an unforgettable day of sporting action, check out our available cricket hospitality tickets.

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Cricket

Upcoming football fixtures
Seat Unique provides official football hospitality for Premier League, UEFA Champions League, UEFA Europa League and FA Cup fixtures. We are working with some of the biggest clubs in the world, including Arsenal, <a href="https://www.seatunique.com/sport-tickets/football/liverpool-fc-tickets">Liverpool</a>, Man City and Man United to increase fan access to VIP Matchday Experiences at iconic football stadiums such as Anfield, Etihad Stadium, and Old Trafford. To watch world-famous teams from premium seats, check out our available football hospitality tickets.

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Football

Seat Unique provides official motorsport hospitality for the biggest motor races in the world, including: British Formula 1 Grand Prix, Abu Dhabi Formula 1 Grand Prix, Monaco Formula 1 Grand Prix, Goodwood Festival of Speed, British Moto GP and Formula E. We are thrilled to open up access to VIP experience at famous race tracks such as the Silverstone Circuit, Yas Marina Circuit and Circuit de Monaco. To witness world-class racing drivers from premium seats and enjoy the VIP treatment, check out our luxury hospitality packages for motorsport events.

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Motorsport

Seat Unique provides official hospitality and debenture tickets for major tennis tournaments, including Wimbledon, Cinch Championships, The Boodles, Tennis Classics at Hurlingham and Champions Tennis. We are delighted to open up access to VIP experiences at the world’s most prestigious tennis clubs such as the All England Club, The Queen’s Club and the Hurlingham Club. To watch world-class players from premium seats and enjoy the VIP treatment, check out our available tennis hospitality packages.

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Seat Unique provides official rugby hospitality for domestic and international tournament fixtures, including: the Dacia Magic Weekend and the Super League Grand Final. We are working with world institutions such as the Super League to extend fan access to VIP Matchday Experiences at iconic rugby stadiums such as St James' Park and Old Trafford. To watch world-class teams from premium seats, check out our available rugby hospitality packages.

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Rugby League

Seat Unique provides official rugby hospitality for domestic and international tournament fixtures, including: the Guinness Six Nations, and Autumn Nation Series. We are working with world-famous clubs such as the WRU, and Scottish Rugby to extend fan access to VIP Matchday Experiences at iconic rugby stadiums such as the Principality Stadium, BT Murrayfield, and Twickenham. To watch world-class teams from premium seats, check out our available rugby hospitality packages.

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Pop Rock

Seat Unique provides official hospitality for a variety of cultural events including Birmingham International Tattoo Show and Hot Wheels Monster Trucks Live. We are delighted to open up access to VIP experience at venues such Arena Birmingham and Resorts World Arena. To enjoy VIP treatment at your favourite events, check out our available VIP hospitality packages.

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Miscellaneous

FINISHED

Southwell Racecourse is a premier horse racing venue located in Nottinghamshire, England. It is located two miles east of Southwell and features an all-weather track and a Tapeta surface, making it one of only three courses in the UK with this type of track. The racecourse holds over 60 fixtures each year, with races taking place on both All-Weather and Turf tracks.
In addition to the races, Southwell Racecourse offers various hospitality options, restaurants, and bars so that visitors can enjoy a full day out. They also have facilities for private events such as weddings or corporate events.
Southwell is a unique racecourse since it is one of the few that is owned by a local council to generate revenue for the region. However, Arena Racing Company took over the racecourse in 2018 and continues to invest in the facility.

All attendees are subject to our terms and condition of purchase and terms and conditions of entry, both of which can be found at https://www.southwell-racecourse.co.uk/terms-and-conditions
Please note once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of abandonment and not for any other reason.
In the event of racing being abandoned, we will send you an email offering you credit or a refund for the abandoned fixture. If you do not reply to such email within 30 days, we reserve the right to issue a non-refundable, non-exchangeable credit note.

Terms and conditions

Southwell Privacy Policy
Index
<ol>
 <li>What personal information do we collect?</li>
 <li>How do we use your personal information?</li>
 <li>How do we share your personal information?</li>
 <li>What rights do you have?</li>
 <li>How do we store your personal information?</li>
 <li>Does this Privacy Policy apply to other websites?</li>
 <li>How do we transfer your personal information?</li>
 <li>Do we use cookies?</li>
 <li>How will we amend this Privacy Policy?</li>
</ol>
Foreward
This Privacy Policy sets out how Southwell Racecourse and Arena Racing Corporation Limited (collectively, “ARC”, “we” or “us”) process any personal information you provide while visiting this website (the “Website”) or the Arena Racing mobile application (the “App”).
Southwell Racecourse is a company part of the Arena Racing Company Group (“Group”). Southwell Racecourse and Arena Racing Corporation Limited are the controllers of your personal information in relation to this App.
1. What personal information do we collect?
We use different methods to collect personal information from and about you including:
<ul>
 <li>Communications via our Website: You may provide personal information to us when you register for certain services, access various content or features, or if you directly contact us via the Website. This includes, for example via enquiry forms, ‘contact us’ pages, brochure download forms, online registration forms and e-newsletter sign up forms. You may also provide personal information to us if you enter into competitions via the Website. The types of information we may collect from you includes personal details (including your name, date of birth and gender), contact information (including email address, postal address, and telephone numbers).</li>
 <li>Communications via our SMS Service Provider: You may provide personal information to us when you send a text message to us whilst attending an event at Southwell Racecourse.</li>
 <li>Your interactions with us at Southwell Racecourse: For example, you may give us your permission to take a photograph of you and to take your name, for use on social media or on screen at the Racecourse] on the day of an event. We will also process the personal information of any vendors or third parties providing commercial services at Bath Racecourse, for example, providers of concession stands, food and drink outlets, or bookmakers.</li>
 <li>Goods or Service you request: Where you request goods or service from us, for example purchasing tickets to attend Southwell Racecourse, we will collect your personal information in order to process your request and otherwise contact you following a purchase. The types of information we may collect from you includes personal details (including name, date of birth and gender), contact information (including email address, postal address, and telephone numbers).</li>
 <li>Automated technologies or interactions: When you use our Website, we will automatically collect technical information about your equipment, browsing actions and patterns, including information collected through cookies, web beacons and other, similar technologies. Please see our <a href="https://www.southwell-racecourse.co.uk/cookies/" target="_self">Cookies</a> page for more details.</li>
</ul>
2. How do we use your personal information?
2.1 For operational purposes and to provide services:
<ul>
 <li>Dealing with your enquiries and requests and carrying out our obligations that arise from any contract we may enter into with you, such as processing and fulfilling an order or request and providing reservation and booking services.</li>
 <li>Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you do not confirm the transaction. This information may be used to send operational emails to enquire as to why the transaction was not completed, these are services emails that will enquire whether there was an operational or technical problem with the checkout.</li>
 <li>If you submit your views to us electronically or otherwise we may circulate them internally for training and management purposes.</li>
 <li>To administer our records internally.</li>
</ul>
2.2 To keep you informed:
<ul>
 <li>To provide you with marketing information about other services or products we offer that are similar to those that you have already purchased. This will be in accordance with the marketing preferences that you indicated when you completed any of our online forms.</li>
 <li>We will only contact you about our products and services for marketing purposes by email or SMS message, when you have given us your consent to do so, for each appropriate method of contact. If you change your mind about what marketing you would like to receive from us or third parties (including our commercial partners) at any time, you can unsubscribe via the link in any marketing communication or alternatively <a href="mailto:data@arenaracingcompany.co.uk">email ARC Data Team</a>. Please note, even if you unsubscribe, we may still need to send you services messages such as booking confirmations, abandonment emails and updates making you aware of changes to this Privacy Policy.</li>
 <li>Where you have given us your consent, to deliver effective and personalised marketing material and content from Southwell Racecourse and only where you have consented, other companies within our Group and to assist us in the improvement and optimisation of advertising, marketing material and content, our services and websites we operate.</li>
 <li>We may use information that we hold about you to show you relevant advertising on third party websites, such as Facebook, Instagram and Twitter. This could involve showing you an advertising message where we know that you have purchased from us in the past or have opted in to receive marketing communications from us.</li>
</ul>
2.3 To improve our services and products:
<ul>
 <li>To conduct data analysis and insight to better understand the services and products our customers want from us. This data is used to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Your data is anonymised for this purpose and cannot be used to identify you as an individual.</li>
 <li>To measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties.</li>
 <li>To facilitate email retargeting. This means that we may send you an email where you have not followed through with an online purchase. This will happen in one of two ways:</li>
</ul>
<ol>
 <li>If you are an existing customer of ours (with an email address and have logged into your account) and you abandon a transaction you will receive an re-targeting email from us, sent with the intent of re-capturing the sale.</li>
 <li>If you opt to leave your contact details and request to be contacted after abandoning a transaction you will receive a re-targeting email from us, sent with the intent of re-capturing the sale.</li>
</ol>
2.4 Legal basis for processing:
Data protection laws require us to process your personal information on a legal basis. We process your personal information on the following legal bases:
<ul>
 <li>Consent: We will send you marketing messages through various channels (such as email, SMS message or direct mail) about us and our events and fixtures. We will only do this when you have provided us with your consent to do so. More information on marketing communications is set out at section 2.2 above. We will only take your photo and use it for marketing or social media purposes with your explicit consent.</li>
 <li>Legitimate interests: We use your personal information to effectively manage our business and improve our services. We will only rely on this basis where our legitimate interests do not outweigh your privacy and data protection rights.</li>
 <li>Performance of a contract: When you make a transaction with us, this forms a contract between you and us. In order for us to fulfil our obligations under this contract we will need to collect and process your personal information. Failure to provide us with accurate personal or financial data or objecting to this type of processing may result in us being unable to provide goods and/or services to you.</li>
</ul>
3. How do we share your personal information?
We may disclose your personal information to the following categories of recipients:
<ul>
 <li>Any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (our "Group"). Our Group consists of; Bath Racecourse, Brighton Racecourse, Chepstow Racecourse, Doncaster Racecourse, Ffos Las Racecourse, Fontwell Park Racecourse, Great Yarmouth Racecourse, Hereford Racecourse, Lingfield Park Racecourse, Newcastle Racecourse, Sedgefield Racecourse, Southwell Racecourse, Royal Windsor Racecourse, Uttoxeter Racecourse, Wolverhampton Racecourse, Worcester racecourse; Newcastle, Sunderland, Belle Vue and Perry Bar Greyhound Stadia, Parklands Golf Course, a hotel at Wolverhampton Racecourse, a 4* Marriott Hotel and Country Club, spa resort and golf course at Lingfield Park, a Hilton Hotel at Doncaster, The Border Minstrel public house at Newcastle Racecourse in the grounds of Gosforth Park, The Thames Riviera Hotel and The Olde Bell Hotel.</li>
 <li>Our service providers that we engage to provide services for us. Where we provide your personal information to third party services providers, they are required to keep your personal information confidential and secure, and must only use your personal information as instructed by us. Your information is shared with the following categories of service provider to enable us to run our business:</li>
</ul>
<ol>
 <li>Email providers (USA &amp; UK)</li>
 <li>Email re-targeting provider (UK)</li>
 <li>SMS service provider (UK)</li>
 <li>Mailing houses (UK)</li>
 <li>IT service providers (UK)</li>
 <li>CRM service providers (UK)</li>
 <li>Business intelligence data insight provider (UK)</li>
 <li>Booking and reservation partners (UK)</li>
 <li>Marketing data quality service provider (UK)</li>
 <li>Wifi service provider (UK)</li>
 <li>Market research service provider (UK)</li>
</ol>
<ul>
 <li>We utilise the services of a third party (VE) for our sales recovery and abandoned shopping cart processes. In order to recover an abandoned shopping cart, your data is processed by VE. For more details on how your data is processed, please review <a href="https://www.ve.com/privacy-policy" target="_blank">VE's Privacy Policy</a>.</li>
 <li>The personal information you provide to us in the course of making a transaction, along with the details of your purchase, will automatically be provided to our partners REWARDS4RACING LIMITED (“R4R”). R4R is a third party company that provides our racing loyalty points programme. If you choose to sign up and create an R4R account, R4R will retain your personal information to administer the programme. However, if you do not sign up to our loyalty points programme, R4R will delete your personal information. For further information on how R4R handles your personal information, please visit the <a href="https://www.rewards4racing.com/" target="_blank">R4R website</a> and read the <a href="https://www.rewards4racing.com/privacy" target="_blank">R4R privacy policy</a>.</li>
 <li>Our selected commercial partners and sponsors where you have chosen to participate in surveys, competitions or other marketing-related initiatives relating to your use of our goods and services.</li>
 <li>A prospective seller or buyer in the event of a sale or purchase of any Group company or asset so that the buyer can continue to provide you with information and services.</li>
</ul>
We may also disclose your personal information when obliged to do so by law, or the disclosure is necessary under applicable law.
4. What rights do you have?
Under data protection laws, you may have the following rights:
<ul>
 <li>The right to access personal information that we hold about you.</li>
 <li>The right to require us to update our records to ensure the data we hold is accurate.</li>
 <li>The right to require us to delete your personal information. There will be instances where this right is restricted (see section 2.4: legitimate interests).</li>
 <li>The right to restrict how we process your data (for example, if you dispute its accuracy, we may restrict its processing until your complaint is resolved).</li>
 <li>The right to require us to transfer your data to another organisation (only where we process your personal information under sections 2.4: consent or legitimate interests).</li>
 <li>The right to object to data processing. There will be instances where this right is restricted (see section 2.4: legitimate interests).</li>
 <li>The right not to be subject to the decision of an automated process, such as profiling, when this would produce a legal effect on you.</li>
 <li>The right to withdraw your consent (only in respect of personal information processed under section 2.4: consent). We will make this a simple and easy process for you through ‘unsubscribe’ links in all of our marketing communications.</li>
</ul>
To request a copy the personal information we hold about you, please <a href="mailto:data@arenaracingcompany.co.uk">email ARC Data Team</a>. We will provide you with a copy of the data we hold on you within 28 days of receiving your request. When you submit a request, we will ask you for additional information to confirm your identity and entitlement to submit such a request. If we consider that your request is manifestly unfounded, excessive or repetitive, we reserve the right to charge you an administrative fee.
To exercise any of your rights in connection with your personal information, please <a href="mailto:data@arenaracingcompany.co.uk">email ARC Data Team</a>. We will process any request in line with any local laws and our policies and procedures. You also have the right to lodge a complaint about how we process your personal information with the supervisory authority in your country. We aim to respond to enquiries within 3 working days.
5. How do we store your personal information?
We will only store your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Does this Privacy Policy apply to other websites?
No. The Website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
We would like to make you aware that we regularly promote our content over social media (Facebook, Twitter, Instagram). These websites have their own privacy policies and terms and conditions, which are separate from our own and your exposure to marketing will be contingent on the preferences you have registered with these websites.
7. How do we transfer your personal information?
Given that the internet is a global environment, using it to collect and process personal information necessarily involves the transmission of data on an international basis. This means for instance that it may be necessary to transfer your personal information outside the European Economic Area (“EEA”). Whenever we transfer your personal information to a country outside the EEA:
<ul>
 <li>We will transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission. For further details, see European Commission: Adequacy of the protection of personal information in non-EU countries.</li>
 <li>Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal information to third countries.</li>
 <li>Where we use providers based in the US, we may transfer personal information to them if they are part of the Privacy Shield which requires them to provide similar protection to personal information shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.</li>
</ul>
8. Do we use cookies?
Yes. You can view our Cookies Policy at any time using the following link: <a href="https://www.southwell-racecourse.co.uk/cookies/" target="_self">Cookies Policy</a>.
9. How will we amend this Privacy Policy?
We may amend this Privacy Policy from time to time. If we do, we will post an updated version of the Privacy Policy on this webpage with the date it has been updated.
This Privacy Policy was last updated on 12th July 2023

Privacy policy

Elevate your raceday with VIP Southwell Racecourse tickets, and turn a day of top-class racing into an unforgettable, luxury experience.
Why not treat yourself to delicious meals, fine wines and refreshing beverages, and the best views of the racetrack, all enjoyed from the comfort of your own private table?
Tickets are selling fast, so if you want to experience <a href="https://www.seatunique.com/sport-tickets/horse-racing/southwell-racecourse-tickets/ce6440e8#68954e3e">Ladies Day</a> in style in 2025, buy Southwell Racecourse hospitality packages now at Seat Unique!
 
<h2>What’s included in Southwell Racecourse VIP Experience</h2>
Exclusive Access: Gain entry to an exclusive area of the racecourse, reserved only for hospitality guests. Enjoy a more intimate and relaxed atmosphere away from the crowds.
Stunning Views: Immerse yourself in the race day spectacle with prime viewing areas. Experience the thrilling races up close and witness the horses thundering towards the finish line.
Gourmet Catering: Indulge in a sumptuous dining experience with gourmet cuisine prepared by top-class chefs. Delight in a selection of exquisite dishes, featuring fresh, seasonal ingredients and impeccably presented courses.
Beverage Selection: Quench your thirst with a wide range of fine wines, refreshing beers, and premium spirits available for purchase at dedicated bars. Savour your favourite drink as you cheer on your chosen horse.
Impeccable Service: Enjoy the highest level of dedicated service throughout your day. The hospitality team is committed to ensuring your comfort and satisfaction, catering to your needs and providing any assistance required.
Relaxation and Comfort: Take advantage of the comfortable seating areas and spacious surroundings. Unwind in a luxurious environment, allowing you to fully enjoy the excitement of the races.
VIP Treatment: Feel like a VIP with priority access to facilities, such as private restrooms and designated entrance points. Your hospitality ticket ensures you are treated with the utmost care and attention.
Networking Opportunities: The hospitality areas attract like-minded individuals, providing opportunities to network with fellow racing enthusiasts or business contacts in an exclusive and relaxed setting.
Entertainment and Live Coverage: Enhance your day with live music, entertainment, and giant screens broadcasting all the action on the racecourse. Enjoy the vibrant atmosphere and soak up the energy of the event.
Alternative Activities: Beyond the racing, Southwell Racecourse often organizes additional attractions, such as fashion shows or live performances, adding to the overall enjoyment of the day.
*The VIP ticket and hospitality package inclusions mentioned above reflect typical offerings for VIP race packages and are subject to confirmation.
*Please note, we’re unable to accept Rewards4Racing points or Gift Vouchers.
 
How To Get Southwell Racecourse Tickets?
VIP Southwell Racecourse tickets are now available via Seat Unique.

Southwell Racecourse VIP Tickets & Hospitality Packages

Monday 3 November - Monday Evening Autumn Flat Racing

Thursday 4 September - Thursday Afternoon Flat Racing

Wednesday 26 November - Wednesday Afternoon Autumn Flat Racing

Tuesday 3 June - Tuesday Afternoon  Jump Racing

Thursday 16 October - Thursday Evening Autumn Racing

Tuesday 25 November - Tuesday Afternoon Autumn Jump Racing

Friday 12 December - Festive Racenight

Thursday 18 December - Festive Raceday

Thursday 1 May - Thursday Afternoon Flat Racing

Sunday 20 April - Easter Eggstravaganza Family Fun Day

Tuesday 15 April - Tuesday Afternoon Jump Racing

Sunday 6 April - Sunday Afternoon Flat Racing

Sunday 21 September - Dog Friendly Raceday

Thursday 30 October - Thursday Evening Autumn Flat Racing

Wednesday 2 April - Wednesday Evening Flat Racing

Sunday 28 December - Festive Raceday

Friday 19 December - Festive Raceday

Sunday 17 August - Ladies Day ft Live 80s Music

Friday 24 October - Friday Evening Autumn Flat Racing

Friday 21 November - Winter Ladies Evening

Saturday 27 September - Saturday Evening Autumn Flat Racing

Monday 25 August - August Bank Holiday Family Fun Day

Thursday 23 October - Thursday Evening Autumn Racing

Monday 12 May - Monday Afternoon Jump Racing

Monday 29 September - Monday Evening Autumn Flat Racing

Tuesday 2 December -  Tuesday Afternoon Seasonal Jump Racing

Tuesday 17 June - FREE Race Evening 

Friday 3 October -  Gents Evening

Sunday 14 December - Festive Raceday

Friday 4 April -  Friday Evening Flat Racing

Sunday 13 July - Sausage and Cider Raceday

Tuesday 8 April - Tuesday Evening Floodlit Racing

Monday 9 June - Monday Afternoon Jump Racing

Thursday 2 October - Thursday Afternoon Autumn Jump Racing

Thursday 28 August - Thursday Evening Flat Racing

Tuesday 23 September - Tuesday Evening Autumn Flat Racing

Thursday 27 March - Thursday Afternoon Jump Racing

Wednesday 30 April - Wednesday Evening Flat Racing

Sunday 27 April - Sunday Afternoon Flat Racing

Tuesday 2 September - Tuesday Evening Summer Flat Racing

Friday 28 November - Friday Evening Autumn Flat Racing

Friday 28 March - Friday Evening Flat Racing

Tuesday 7 October - Tuesday Evening Autumn Flat Racing

Monday 28 July - Monday Evening Summer Flat Racing

Thursday 20 November - Thursday Evening Autumn Flat Racing

Friday 14 November - Friday Afternoon Autumn Jump Racing

Saturday 31 May - Country and Western Raceday

Friday 1 August - Friday Afternoon Flat Racing

Friday 31 October - Halloween Racenight

Tuesday 20 May - Tuesday Afternoon Jump Racing

Book Southwell Racecourse hospitality tickets and place your bets in style with the ultimate Southwell Racecourse VIP experience. Secure your unforgettable day today.

Southwell Racecourse Hospitality Tickets 2025 | Southwell Racecourse VIP Tickets

<h2>Your privacy is the upmost importance to us</h2>
<h2> </h2>
Below is our privacy promise to you, and we ask that you read this carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us should you have any queries or concerns.
How this policy applies to you will depend on the way in which you interact with us. For example:
<ul>
 <li>If you purchase a ticket from us, we will use the information you provide us to fulfil both our, and the Event Partners (as defined in our terms of purchase) obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and</li>
 <li>When you browse our site and app, we use cookies to tailor your enjoyment of our site and hopefully provide you with an efficient and enjoyable browsing and shopping experience.</li>
</ul>
Each of the above is explained in more detail below.
 
<h3>1. Who we are</h3>
This website is operated by RMS Events Ltd (t/a Seat Unique), a private company limited by shares and registered in England and Wales with company number 11313999 having its registered office at 6-8 Greencoat Place, London, England, SW1P 1PL (hereinafter referred to as “we” , “us” , “Seat Unique” ).
Seat Unique is the trusted technological platform offering official premium access to live events.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
<h3>2. Our website</h3>
This privacy promise relates to your use of our website, www.seatunique.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
<h3>3. What information we have + where do we get it</h3>
There are various points during which we provide our products and services to you at which we may collect personal information. These include:
<ul>
 <li>When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your information which depending on service we are providing, may include your contact and billing information.</li>
 <li>When you use our website or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see “Cookies” below.</li>
 <li>When you use a social media feature within our website or app, and you post to social media platforms, the social media site will provide us with some information about you.</li>
 <li>If you have accessibility requirements, we want to make sure you have the best experience when attending events. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).</li>
</ul>
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website.
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
<ul>
 <li>your name, address and contact details</li>
 <li>date of birth</li>
 <li>billing and payment details</li>
 <li>details of any feedback you give us by phone, email, post or via social media your financial information (such as PayPal account details, or credit card or debit card information)</li>
 <li>your purchase history with us or (as relevant) your ticket listing history with us</li>
 <li>information you voluntarily give us when you contact our customer services team</li>
 <li>information about your visit to the website, including the url, clickstream to, through and from the website (including date and time), tickets or matches you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page</li>
 <li>technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, and operating system and platform</li>
 <li>information collected from our websites and elsewhere across the internet through cookies, web beacons, pixel tags, device identifiers and other technologies including information about your shopping habits and preferences for more information, please see our <a href="https://file+.vscode-resource.vscode-cdn.net/cookies-policy" title="/cookies-policy">cookie policy</a></li>
 <li>information about the services we provide to you</li>
 <li>your account details, such as username, login details</li>
</ul>
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
In addition to the above, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
<h3>4. How we use your information and why</h3>
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
We use this personal information to:
<ul>
 <li>create and manage your account with us</li>
 <li>verify your identity</li>
 <li>provide goods and services to you</li>
 <li>to ensure the security of our and or Event Partners’ operations.</li>
 <li>marketing communications (including postal marketing; SMS; and/or e-mail marketing)</li>
 <li>customise our website and its content to your particular preferences</li>
 <li>notify you of any changes to our website or to our services that may affect you</li>
 <li>improve our services</li>
 <li>use as otherwise required by law or the requirements of a regulator.</li>
</ul>
The legal bases we may rely on include:
<ul>
 <li>consent: where you have given us clear consent for us to process your personal information or a specific purpose</li>
 <li>contract: we use your information when you enter into a contract with us (for example to buy a ticket) so we can process your order; take payment; and provide you with customer support.</li>
 <li>legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)</li>
 <li>legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)</li>
</ul>
<h3>5. Who we share your personal information with</h3>
Where it is in or legitimate interests to do so, or we have your consent, we may share personal information with a variety of the following categories as necessary:
<ul>
 <li>Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.</li>
 <li>We may share your information with our Event Partners so that they can run the event and for other reasons described in their privacy policies. We will always name the Event Partners when you purchase a ticket.</li>
 <li>Third parties who provide goods and services purchased by you (e.g. ticket insurance or merchandise) so that they can process and fulfil your orders.</li>
 <li>Professional indemnity or other insurers.</li>
 <li>Third party postal or courier providers who assist us in delivering our postal marketing campaigns to you, or delivering documents related to a matter.</li>
 <li>Government agencies or other authorised bodies where permitted or required by law.</li>
 <li>Any successor to all or part of our business.</li>
</ul>
Please note that this list is non-exhaustive and there may be other examples where we need to share with other parties in order to provide Services as effectively as we can.
<h3>6. Cookies and similar technologies</h3>
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on the types of cookies we use on our website and how you can manage those cookies please refer to our <a href="https://file+.vscode-resource.vscode-cdn.net/cookies-policy" title="/cookies-policy">cookie policy</a> .
<h3>7. Marketing</h3>
We would like to send you information about our products and services and any upcoming events that we think may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
<ul>
 <li>contacting us at <a href="mailto:enquiries@seatunique.com" title="mailto:enquiries@seatunique.com">enquiries@seatunique.com</a></li>
 <li>using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts</li>
</ul>
It may take up to 10 days for this to take place.
For more information on your rights in relation to marketing, see 'Your rights’ below.
<h3>8. Your rights</h3>
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
<ul>
 <li>fair processing of information and transparency over how we use your use personal information</li>
 <li>access to your personal information and to certain other supplementary information that this Privacy Promise is already designed to address</li>
 <li>require us to correct any mistakes in your information which we hold</li>
 <li>require the erasure of personal information concerning you in certain situations</li>
 <li>receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations</li>
 <li>object at any time to processing of personal information concerning you for direct marketing</li>
 <li>object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you</li>
 <li>object in certain other situations to our continued processing of your personal information</li>
 <li>otherwise restrict our processing of your personal information in certain circumstances</li>
</ul>
If you would like to exercise any of those rights, please:
<ul>
 <li>email, call or write to us</li>
 <li>let us have enough information to identify you</li>
 <li>let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and</li>
 <li>let us know the information to which your request relates, including any account or reference numbers, if you have them</li>
</ul>
<h3>9. Keeping your personal information secure</h3>
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
<h3>10. How to complain</h3>
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at <a href="https://ico.org.uk/concerns/" title="https://ico.org.uk/concerns/">https://ico.org.uk/concerns/</a>.
<h3>11. Changes to this website privacy promise</h3>
This website privacy promise was published on 12 th October 2018.
We may make changes to this privacy promise from time to time. To ensure that you are always aware of how we use your personal information we will update this privacy promise from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where it is practicable, we will notify you by email of any significant changes. However, we encourage you to review this privacy promise periodically to be informed of how we use your personal information.
<h3>12. How to contact us</h3>
If you have any questions about this privacy promise or want to exercise your rights set out in this privacy promise, please contact us by sending an email to <a href="mailto:enquiries@seatunique.com" title="mailto:enquiries@seatunique.com">enquiries@seatunique.com</a>.

Privacy Policy

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