Purchasing premium tickets and hospitality packages through Seat Unique is a safe, secure and simple process. Simply select the event date and venue you'd like to attend, the type of ticket or package you would like to book and follow the two-step checkout process to complete your order. You have 4 minutes to complete checkout, and if you need more time, you'll be redirected back to the booking page to restart the process. If you have any queries, please feel free to contact our customer service team for assistance at [email protected].

You can rest assured that your order has gone through successfully using either of these two methods. Once you've completed your order, you'll be redirected to a confirmation page displaying all the details of your purchase. Additionally, an order confirmation email will also be sent to the email address you provided during checkout. If you don't see the confirmation email, please check your junk folder. If your email address is valid and you still can't locate it, don't hesitate to contact us at [email protected] and we'll assist you promptly.

Seat Unique operates as a live marketplace, where premium ticket and hospitality package prices may vary based on supply and demand. However, once you proceed to checkout, the prices are secured and will not change. You can confidently complete your purchase with the assurance that the prices displayed at checkout will not fluctuate.

Each ticket or package that we offer includes information about delivery options and timing. This information is located right next to the price breakdown on our website, making it easy to find and understand. E-tickets will be sent directly to the email address that you provide during checkout. You can expect to receive your e-tickets via email 2-4 days before the event. Physical tickets will be posted to the address that you provide during checkout 2-4 days prior to the event. You can also find this information in your order confirmation emails, which include a section specifically dedicated to delivery details. If you have any questions or concerns about ticket delivery, please don't hesitate to reach out to our customer service team for assistance.

Yes, Seat Unique is a legitimate premium ticketing marketplace where fans can purchase official premium tickets and hospitality packages for live events. We have established partnerships and work officially with clubs, venues, artists and rightsholders to ensure that all tickets and packages available on our platform come with 100% guaranteed entry to an event. We use secure online payment methods to make sure that all transactions made through our platform are safe.

We accept all major credit and debit cards. We also accept payments from Google Pay and Apple Pay.

To change the delivery address on your order, simply email [email protected]. Our dedicated customer service team will assist you promptly in updating your delivery address to ensure your order reaches the right destination.

To create an account with Seat Unique, simply visit the Seat Unique home page. Once there, click on the ‘Log In’ icon in the header. On the desktop version of the Seat Unique site, you’ll find this is located on the top right of the header, while on the mobile version, it can be found in the drop-down menu. Once you click the ‘Log In’ icon, a pop-up window will appear. If you don’t have an existing account, please click the ‘Create Account’ hyperlink located at the bottom of this window. You only need to provide your email and password to create an account. After your account has been created, we will ask for your name, mobile number, and date of birth. We can't wait to have you join the Seat Unique community! Visit our homepage to get started.

Struggling to remember your password? There’s no need to worry. Simply click the ‘Forgotten Password’ link on the log in page. We’ll ask you to provide your email address so we can send you a link to reset your password.

Your username is the email address you used to create your Seat Unique account. If you’ve forgotten which email address you used, please contact us at [email protected] and we’ll resolve the issue for you. .

If your issue isn’t related to forgotten login details, there are a couple of things you can check first. 1. Clear the cache and cookies in your browser. 2. Check your browser settings to ensure Javascript is enabled. If you are still having trouble logging in, please contact [email protected] and we will be happy to assist you.

Please contact [email protected] immediately if you received a password reset email that you didn't request.

You can easily update your Seat Unique account details, such as your name or mobile number, in the ‘Personal Details’ section of your account.

If you need to make changes to the name, email address, or mobile number associated with a ticket that was purchased for someone else, please contact [email protected] with your order number and event name. Be sure to include full details of the changes you need. If additional tickets are available for purchase, you will be able to buy these via our standard booking process. Any additional tickets purchased will be listed separately and will sit under a new order in your account.

Unfortunately, once payment for a booking has been taken, it cannot be cancelled. Please read our terms and conditions to see information on your rights of cancellations.

If you would like to find out more about hospitality packages and premium ticket releases for sport, music and cultural events, email us at [email protected] and we'll add you to our mailing list.

With a Seat Unique account, you’ll have all your booking information easily accessible in one place. You can see the status of your bookings and see your past booking history.

No, you don't need to create an account to purchase hospitality packages or VIP tickets on the Seat Unique platform - you can checkout as a guest at anytime.

Yes, your order history is broken down in your account. To view your order history, go to 'My Orders' in your account. Here you’ll see a list of your orders, and you can click on 'Order Details' to see complete information about each order. Once an event takes place, your order status will update to ‘Order Complete’.

Tickets will be sent 2-4 days before the event.

You can check if your tickets are e-tickets or physical tickets by viewing your order details. If your tickets are e-tickets, we’ll email them to you using the email address you provided during checkout. If they’re physical tickets, we’ll send them to you via post to the delivery address you gave during checkout. If you need to update your email or postal address, contact us at [email protected].

The status of your order will either be ‘Confirmed’ or ‘Unconfirmed’. Confirmed means we’ve received and confirmed your order, but your tickets haven’t been sent yet. Complete means the event has taken place and your order has been fulfilled.