Booking Tickets - Conditions of Sale

Please read carefully.

Tickets are issued on behalf of the event promoter and/or the arena operator and are subject to the following conditions. If you fail to comply with these conditions then the arena operator shall be entitled to eject you from the arena and your ticket will become invalid.

Please note - first direct arena's premium ticket and hospitality marketplace is Seat Unique

Tickets are issued subject to the rules and regulations of the venue and/or promoter including but not limited to:

1. Please check your tickets as mistakes cannot always be rectified.
2. If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.
3. The management reserves the right to refuse admission or to eject a ticketholder for behaviour likely to cause damage, injury, nuisance or failure to comply with the reasonable request of the management, and may on occasion; have to conduct security searches to ensure the safety of the patrons.
4. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed and is at the discretion of the venue management.
5. We regret that tickets cannot be exchanged or refunded after purchase. The management cannot be held liable for any tickets which are lost, damaged or stolen. Removing any part of, altering or defacing the tickets may invalidate your ticket.
6. Tickets are sold subject to the management's right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
7. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Seat Unique or one of their authorised sub agents, it will become void and the holder may be refused entry to or ejected from the venue. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice.
8. The venue operates a no smoking policy. It is illegal to smoke anywhere in the Leeds Arena and anyone smoking will be asked to leave with no re-entry.
9. The unauthorised use of photographic equipment is prohibited / tapes or films may be destroyed.
10. The promoter, venue management and Seat Unique accept no responsibility for any personal property lost damaged or stolen.
11. Patrons should be advised that official merchandise is usually only available inside the venue.
12. The ticketholder has a right only to a seat of a value corresponding to that stated on this ticket and the management reserve the right to provide alternative seats to those specified on the ticket.
13. There will be no pass outs or re-admission of any kind.
14. Ticketholders consent to filming and sound recording as members of the audience.
15. Strobe lighting, lasers and smoke may be used at any time during any event at the Leeds Arena and their use will be highlighted within the venue.
16. Ticketholders are permitted to stand and/or dance within their seat floor-space subject to health and safety rules applying at the time, in that location.
17. Please be aware for your safety and comfort the following are strictly prohibited from bringing into the Leeds Arena and will be subject to inspection for:

• Backpacks, holdalls, luggage, oversized bags and cushions
• Glass, cans, aluminium bottles or thermoses of any kind including liquid products which can be consumed.
• Flammable liquids in any container
• Laser pens/pointers
• Video cameras and professional cameras
• Laptop computers, IPads and Go Pro’s
• Large/golf umbrellas
• Knives or weapons of any kind
• Illegal drugs or substances
• Alcoholic beverages
• Signs, banners or flags on poles, staffs or selfie sticks
• Animals (except service animals to aid persons with disabilities)
• Air horns, Whistles, Cowbells or other noise-making distractions
• Projectiles (Frisbees, beach balls, footballs etc)
• Aerosol cans (hairspray, deodorant etc )
• Fireworks, confetti or glitter bombs or sprays
• Balloons
• Use of wheeled footwear, skateboards
• Food
• Masks and Helmets
• Large studs and chains
• Anything else which we deem to ruin the enjoyment or viewing experience of others.
• If you refuse an inspection you will not be admitted and will not be given a refund.
• For the avoidance of doubt any bag with two shoulder straps that can be worn on the back will be classed as a backpack. This includes ladies handbags.

1. When purchasing tickets you may be limited to a specified number of tickets for an event. Tickets may be restricted to a maximum number per person, per credit/debit card and, for some events; a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number and without prior notice.
2. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Leeds Arena, provided that even if such consent is obtained, use the Leeds Arena trademarks and other intellectual property is subject to prior consent.
3. The arena operator reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.
4. Unless paragraph 22 applies, the arena operator shall not have any further liability beyond the face value of the ticket purchased. The arena operator shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which has been arranged by you are at your own risk.
5. Nothing in these conditions of sale seeks to exclude any liability of the arena operator for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited.
6. Tickets purchased via the arena operator and/or the ticketing office are subject to the Seat Unique Terms and Conditions
7. Duplicate Tickets Policy - Duplicate tickets may be issued at the venues discretion after proof of purchase. There may be an administration charge to re-issue tickets and they would not be available any earlier than 1 hour prior to doors opening on the night of the event from the Ticketing Office. Standing tickets can NOT be duplicated.
8. Ticketing/Ticketing Office Information

• When collecting tickets from the Ticketing Office you must have the credit / debit card details used to make the purchase along with acknowledgment of the order.
• The Ticketing Office will not accept letters of authority. In all cases the original purchaser must be present when collecting tickets.
• Payment by dishonoured cheques will render the tickets invalid.
• For groups of Children there should be a minimum of 1 adult for every 10 children.
• Maps of seating arrangements are for guidance only and seating arrangements may change at the event.
• Tickets are offered on a first come first served basis and, on busy events, are offered on a best availability basis by the computerised system.
• Purchase of a ticket does not guarantee 100% view of the event.
• The venue accepts no responsibility for any tickets purchased from NON-OFFICIAL BOX OFFICES e.g. E-bay.

1. Age Restricted Shows i.e. 16+ or 18+ - Unless photographic proof of age is supplied, Arena staff will make a judgement based on visual appearance prior to entry.
2. Children Under 14 Policy

• As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under 14 years old must be accompanied by an adult defined as someone 18+ years of age who will be present for the full duration of the event.
• For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.
• Parents should always be aware of their general responsibilities regarding their children’s safety in situations where they are outside their direct control, and adhere to legislation detailing these responsibilities.
• Unless photographic proof of age is supplied, Arena staff will make a judgement based on visual appearance prior to entry.
• Babies / toddlers – We strongly advise that children under the age of 3 should not be admitted to the venue except for particular productions which are age appropriate as advised by our Ticketing Office Staff.

1. All of these conditions of sale are governed by English Law and any disputes arising out of any transaction are subject to the exclusive jurisdiction of the English Courts.
2. Ticket purchasers to check change prior to leaving their point of sale, we are not able to resolve any queries after this point.