Who we are

Our mission at Seat Unique is simple: to make premium live experiences more accessible to fans.

We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and cultural events.

Seat Unique empowers clubs, promoters, venues, and rights holders to expand their reach, increase revenues, and enhance the overall fan experience. We provide a comprehensive solution that enables our partners to connect with new audiences and deliver exceptional experiences seamlessly. 

We have forged official partnerships with globally renowned sports clubs, venues, and rights holders. We exclusively power hospitality and premium ticket sales through over 60 direct partnerships, including prestigious clubs such as Burnley FC, Yorkshire Cricket, and the Jacksonville Jaguars UK to name just a few. 

At Seat Unique, we believe in the power of live events. That’s why we go beyond merely selling tickets; we deliver unforgettable experiences for fans. In a time when the experience economy is thriving, Seat Unique’s strong positioning is reflected in our remarkable growth trajectory. Recently ranked 4th among the fastest-growing tech startups in Sifted’s 100: UK & Ireland in 2024, our commitment to excellence and innovation continues to drive our success.

If you are passionate about revolutionising the live events industry and creating memorable experiences for fans worldwide, Seat Unique is the place for you! Join our dynamic team, and be a part of shaping the future of the premium ticketing and hospitality industry.

Who we’re looking for

We are seeking a highly driven and customer-focused VIP Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. The ideal candidate will have strong interpersonal skills, with a natural ability to build lasting relationships with high-profile clients while ensuring that they enjoy the very best Seat Unique has to offer.

We're in the live events business, which means in-person events are our core. This translates to our company culture and this role requires the candidate to be in the office five days a week at our London HQ. This in-person environment fosters agility. Being together allows our team to make quick decisions and adapt to the constant changes in our industry.

Responsibilities

As a VIP Manager, you will be entrusted with providing a premium service to our most valued clients and ensuring that every VIP experience surpasses expectations.

Your role will involve:

• Managing VIP Client Relationships: Cultivate and maintain strong relationships with VIP customers, ensuring that they feel valued and receive personalised service throughout their Seat Unique journey.
• You’ll act as the key point of contact for VIP clients, understanding their preferences and exceeding their expectations by offering bespoke solutions.
• Delivering Bespoke VIP Experiences: Work closely with internal teams to create tailored event experiences for VIP clients that align with their tastes and needs.
• Handling VIP Client Requests: Be responsive and proactive in addressing any VIP client requests or issues, ensuring a quick and satisfactory resolution.
• This involves hands-on client management before, during, and after events to guarantee every aspect of the experience is flawless.
• Collaborating with Cross-Functional Teams: Work with sales, marketing, and operations teams to ensure VIP clients have access to the best events, hospitality, and exclusive offers.
• Reporting and Insights: Regularly track and report on VIP client interactions, feedback, and satisfaction metrics.
• Your insights will help guide strategic decisions to improve the overall VIP experience and identify opportunities for growth.

Skills & Experience

While these qualifications are highly regarded, we appreciate the value of diverse experiences. You don't need all of them, but they could include:

• Exceptional interpersonal and relationship-building skills: You thrive in a role that requires constant interaction with high-profile clients, and you can naturally build rapport while maintaining professionalism.
• Experience in VIP, luxury, or hospitality management: A background in managing VIP clients, hospitality services, or high-net-worth individuals is highly beneficial. You understand the expectations of premium clientele and how to exceed them.
• Strong organisational and multitasking abilities: You can manage multiple clients, events, and requests simultaneously while delivering the highest level of service.
• Customer-focused mindset: You have a passion for ensuring the highest levels of customer satisfaction, always thinking about how to improve the client experience.
• Adaptability and problem-solving skills: You thrive in a fast-paced, dynamic environment and are adept at responding to last-minute changes or client needs with creativity and efficiency.